If you are experiencing difficulties receiving calls, here are several troubleshooting methods you can try to resolve the issue: 1. Check your line activation: Ensure that your line is active and in good standing. You can confirm this by checking your account status through Zain app or by contacting our customer service team. 2. Deactivate Call Transfer Service: Sometimes, call transfer services can interfere with incoming calls. To deactivate this service, simply dial ##002#. This will disable any call forwarding settings that may be affecting your ability to receive calls. 3. Test with another caller: To determine if the issue is specific to one number or your device, ask someone else to call you. If they can successfully reach you, it indicates that the issue may lie with the caller's number rather than yours. 4. Restart your device: Restarting your device can often resolve temporary network or software issues. Power off your device, wait a few seconds, and then power it back on. This simple step can help refresh your device's connectivity and potentially restore your ability to receive calls. By following these steps, you can troubleshoot and potentially resolve the issue of not being able to receive calls. If the problem persists or you require further assistance, please don't hesitate to contact our customer service team. We are here to provide you with the support you need for uninterrupted communication.
