Join Zain App

Zain App is operated by Mobile Telecommunications Saudi Company – Zain KSA. Throughout the App, the terms “we”, “us” and “our” refer to Mobile Telecommunications Saudi Company – Zain KSA. Mobile Telecommunications Saudi Company – Zain KSA offers this App, including all information, tools and services available from this App to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By exploring our App and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the App, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our App. By accessing or using any part of the App, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the App or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current App shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on Terms & Conditions page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our App. It is your responsibility to check Terms & Conditions page periodically for changes. Your continued use of or access to the App following the posting of any changes constitutes acceptance of those changes.

General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

While the App incorporates end to end encryption, you understand that your browsing history, might be transferred unencrypted and involve (a) transmissions over various networks (ex, when using public WiFi); and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the App through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

By agreeing to these Terms of Service, you represent that you are at least the age of majority as per the laws of the Kingdom of Saudi Arabia, or that you are the age of majority as per the laws of the Kingdom of Saudi Arabia and you have given us your consent to allow any of your minor dependents to use this App.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Pre Order Conditions

You must read and accept Zain Terms and Conditions before submitting a pre-order request for any device. The terms and conditions of Zain App shall be binding on you immediately after acceptance and shall constitute an integral part of the general terms and conditions for subscriptions and order requests submitted through Zain App.

• You must pay the full price of the device ordered upfront either by Apple Pay, Credit Card or Mada upon placing the order.

• Customer should indicate the full address for shipping.

• Zain KSA will make its best efforts to deliver the device based on the announced date of the product.

Products or Services (if applicable)

Certain products or services may be available exclusively online through the App. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this App is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Accuracy of Billing and Account Information

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our App. It is your responsibility to check our App periodically for changes. Your continued use of or access to our App or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our App. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Optional Tools

We may provide you with access to third-party tools and services over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the App is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this App may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

This App may include links to other websites or material which is beyond Zain KSA control. Zain KSA is not responsible for such websites or material nor does Zain KSA review or endorse these. Zain KSA is not liable, whether directly or indirectly, for the privacy practices or content of such websites or for any damage, loss or offence caused or alleged to be caused in connection with the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resource.

Zain KSA will:

– Maintain at all times the privacy and confidentiality of all information collected. Such information may only be disclosed when required by applicable laws or regulations in Saudi Arabia or when Zain KSA considers that such action is necessary or desirable to provide products and services, or technical support.

– Not sell, share, trade, rent or release any information to any third party outside Zain KSA, its parent or subsidiary companies, without user permission unless it is done on an aggregated basis for analytical purposes.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this App is not accurate, complete or current. The material on this App is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this App is at your own responsibility.

This App may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this App at any time, but we have no obligation to update any information on our App. You agree that it is your responsibility to monitor changes to our App.

User Comments. Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You

further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the App is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions and Prohibited Uses

Occasionally there may be information on our App or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the App or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties: Limitation of Liability

We do not guarantee, represent or warrant that your use of this App will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove products and services for indefinite periods of time or cancel the display of any product or service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Mobile Telecommunications Saudi Company – Zain KSA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products

procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some laws do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Mobile Telecommunications Saudi Company – Zain KSA and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our App.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this App

or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at Terms and Conditions page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our App. It is your responsibility to check our App periodically for changes. Your continued use of or access to our App or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

1. The copyright, information, and available materials on this website or application are assets owned by Mobile Telecommunication Company Saudi Arabia (Zain KSA). It is strictly prohibited to copy, publish, or use them in a way that contradicts what they were published for or to be used for personal purposes and interests without prior written permission.
   
   
2. The user agrees not to use, encourage, promote, facilitate, or instruct others to use the services as follows:
   
   
   1. ​To engage in, promote, or encourage activities that violate any applicable law, regulation, governmental order or decree, legal agreement, or Zain KSA published policies.
      
      
   2. To access or probe any service or system without authorization, including, but not limited to, breaches, vulnerability scans, or penetration testing. 
      
      
   3. To disable, interfere with, or circumvent any service aspect; or to breach any security or authentication measures used by a system or the service.
      
      
   4. Any theft of resources, including sensitive information.
      
      
   5. Upload or download files containing non-owned or non-
      licensed software, materials, data, or other information.
      
      
   6. Upload or download files containing viruses, corrupted data, or any malicious software, or do anything that might affect the site's integrity, reliability, or continued availability of information.
      
      
   7. Publishing, advertising, distributing, or circulating materials or information containing defamation, violating Islamic laws, teachings, public morals, or illegal information through Zain KSA services.
      
      
   8. Using any method, program, or procedure to interfere or attempt to interfere with the proper operation of Zain KSA website or application.
      
      
   9. Take any action that imposes an unreasonable, large, or inappropriate load on the infrastructure of Zain KSA website or application.
      
      
   10. Everything that is considered a violation of the Cybercrime Combating Law or any other related system in the Kingdom of Saudi Arabia.
       
       
3. Legal proceedings will be executed in the case of an illegal act as per applicable law (The Anti-Cyber Crime Law), regulation, governmental order, or decree.
   
   
4. The public is encouraged to use the website or application as intended.

Questions about the Terms of Service should be sent to us at cc@sa.zain.com.

Your privacy is important to us, and we are committed to protecting your personal data. When you use this website or application, or make a purchase of a product or service, you automatically share personal information with us. To clarify, this Privacy Policy will explain what information we collect, what we do with it when you browse our sites or applications or purchase a product or service through them, how we use this information, with whom we may share it, for what reasons, and your choices regarding this use and necessary disclosures.

We encourage you to read this Privacy Policy carefully as it contains important information alongside the terms of use for the site and electronic applications, so you are fully aware of how and why we use your personal data. This Privacy Policy complements any other privacy policies related to our site and is not intended to override any other privacy policies.

When you visit the site or application, we automatically collect certain information about your device, including information about your web browser, operating system, IP address, time zone, and some cookies installed on your device. We also collect information about the pages and products you view while browsing the site, what sites or search terms led you to the site, and how you interact within the site. Additionally, we collect information you provide such as (name, mobile number, email address, and address).

We collect your information using the following techniques:

•  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
•  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
•  “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

In addition, when you make a purchase or attempt to, we collect specific personal information from you, including your name, billing address, shipping address, and payment information (including credit card number, payment card, email, and mobile number).

Legal Basis for Collecting and Processing Your Data:

• Contractual: Includes all activities we undertake to fulfill our contractual obligations to you.
• Consent: Such as for promotional and marketing messages.
• Legitimate Interests: Such as detecting fraud and improving our services.
• Legal Obligation: To comply with legal requirements from public authorities.

Purposes for Collecting Your Data:

Generally, we use the order information or personal information we collect for the following purposes:

• To fulfill any order placed on the site (including processing payment information, shipping arrangements, and providing invoices and/or order confirmations).
• To communicate with customers; review orders for potential risks or fraud; and when customers opt-in to share their preferences with us, to provide information or advertisements about our products or services.
• To communicate with customers and address and resolve inquiries or complaints.
• To assess potential risks and fraud, for example, using your IP address specifically, and to improve and develop our site generally (e.g., analyzing how customers browse and interact with the site, evaluating the success of our marketing and advertising campaigns).
• To support operational processes and systems necessary for the continued provision of services with the required quality, and to provide accurate billing so the company can settle payments for products and services.
• To send the latest product and service offers from Zain Saudi Arabia to customers.
• To develop the content of the services and products offered to customers.

Sharing Your Personal Information

We will always maintain the confidentiality of the personal information you provide to us. Your personal information will not be shared with any third parties unless necessary to provide and deliver the product or service you requested.

Your personal information will only be shared when required by Government Authorities in Saudi Arabia, or when it is necessary to share it with a third party to deliver the service and product, such as with shipping and delivery companies or for technical support.

We will not transfer your data outside of the Kingdom except where adequate protection is in place and the transfer is lawful.

Sharing Your Non-Personal Information

We use third-party services to assist us in analyzing your data to understand the technical performance of our application and to help us provide better quality services to you. For example, to understand the speed of our application when you browse it or to provide you with product offers you might be interested in.

Below are third-party services we use for sharing your information:

• New Relic
• Google Analytics
• Google Tag Manager
• Google Firebase

Marketing and Targeted Advertising

Optionally, your information is used to provide you with targeted advertisements that we believe may interest you. For more information on how targeted advertising works, you can visit the online targeted advertising educational page “NAI” here: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by following these links:

• Google: https://www.facebook.com/settings/?tab=ads
• Facebook: https://www.google.com/settings/ads/anonymous

You can also opt out of some of these services by visiting the Digital Advertising Alliance opt-out gateway at: http://optout.aboutads.info

User Rights

1. Right to be informed: The legal basis for collecting their data and the purpose of collecting it.
2. Right of Access: Customers can visit a branch to view their information in Zain's systems.
3. Right to Rectification: If a customer wishes to correct their data, they can visit a branch for assistance in updating incorrect or outdated information.
4. Right to Withdraw Consent: By contacting customer service to opt-out of promotional messages or through their Zain account.

Links to Other Sites

Our website or application may contain links to third-party websites, which are subject to different privacy policies.

Confidentiality and Disclosure of Information

Zain prioritizes the protection of personal data and is committed to taking reasonable technical and organizational precautions to prevent loss, misuse, or alteration of information. Zain will store collected information on secure servers and will only disclose this information as required by applicable laws and regulations in Saudi Arabia, or when Zain deems such disclosure necessary for providing services, products, technical support, or analytical purposes.

Zain commits not to sell, share, trade, lease, or disclose any information to any third party outside of Zain KSA or its subsidiaries without the customer’s consent. Third parties are required to maintain the confidentiality of the information and access it only as necessary to provide services and products.

Please note that we do not alter our data collection and usage practices on our site when we observe a “Do Not Track” signal from your browser.

Zain is committed to all relevant regulations and decisions that protect user information and data. Zain retains information for as long as deemed appropriate to achieve the purpose for which it was collected.

This Privacy Policy may be updated from time to time to reflect, for example, changes to our practices or for operational, legal, or regulatory reasons. The last update to this notice was on August 13, 2024.

For more information about our privacy practices, or if you have any questions or wish to file a complaint about personal data protection, please contact us via email at cc@sa.zain.com. If you are not satisfied with our handling of your complaint, you can submit a complaint to the Saudi Data &AI Authority.